• If I cannot attend a Clinic, can I make a telehealth appointment with my Psychologist?
  Yes, at The Mind Clinic we offer appointments via secure video link. If you are feeling unwell or if a family member is unwell, please switch your appointment to telehealth. Psychology fees for telehealth sessions are the same as for face-to-face sessions. To arrange a telehealth session, contact admin on 0402 154 007. Please provide as much notice as possible to set up or change your existing face-to-face appointment to telehealth.

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• What do I need to bring to my first session?
  Just yourself! You do not need a referral to make an appointment with any of the psychologists at The Mind Clinic.
  However, if your GP refers you for psychological treatment through the Medicare Better Access Scheme, you may be eligible for a rebate on up to 10 sessions per calendar year with any psychologist at The Mind Clinic.
  If the appointment is for a child or adolescent, we ask that parents or carers attend the initial assessment session to assist in developing an effective treatment plan. Psychologists may ask parents or carers to attend ongoing sessions depending on the child or teenager’s therapeutic needs.

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• How long will it take to get an appointment?
  Psychologists across The Mind Clinic’s three locations usually have availability within a week or two, or sooner via telehealth. When you call The Mind Clinic our dedicated admin team will discuss your needs and suggest the most suitable psychologist. If we cannot place you immediately, we will offer you a spot on our waitlist and keep in contact with you until a psychologist becomes available.

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• How many sessions will I need to attend?
  The number of sessions required will depend on the issues and goals you present with. Some people need as few as five or six sessions to experience a shift in their mood or to address difficult or pressing issues. However, most evidence-based treatments require between 10 and 20 sessions. Treatment begins with an assessment and formulation period, followed by weekly sessions. Depending on progress, sessions may later be extended to fortnightly or monthly intervals. If you have a history of trauma or complex family dynamics, longer-term treatment may be needed to resolve your current difficulties. You and your psychologist will determine the frequency of sessions.

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• Can I claim a rebate through Medicare or my private health insurance?
  Yes, you can. If you have a GP plan, you will initially be eligible for a Medicare rebate on 6 treatment sessions. If you require further treatment, an additional 4 sessions are available after a GP review (10 in total per calendar year).
  If you have a GP plan and your banking details are registered with Medicare, your Medicare rebate will be processed by The Mind Clinic on your psychologist’s behalf and deposited in your bank account within a day or two of your appointment.
  If you do not meet the criteria for a GP plan or choose to pay privately, you may claim through your private health insurer. Private insurance companies offer different rebates on psychological sessions, so we advise you to contact your provider for details.

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